Frequently Asked Questions
We’ve provided answers to questions we’re frequently asked. If your question isn’t here, we’ll be happy to address it one-on-one.
Can I buy slipcover only, no foam?
Yes, you can purchase fabric covers only. Please select desired product, follow the steps of building a cushion until you get to the page: Foam and Cover — Covers Only — Foam Only.Select Covers Only. Please follow the rest of steps to the page where it says – Add to Cart.
Complete your purchase.
Can I come in and order?
Phoenix area Customers are welcome in our Show Room. We have Sunbrella fabric books and will provide help with measurements, template kits and tips on how to measure right.
Phoenix Customers are welcome to bring old cushions for us to measure. Foam samples are available for testing.
What is the best time to come?
Appointment needs to be scheduled from 9 am to 3 pm – Monday – Friday.
Please call 1 877 505 0012 to schedule your appointment.
Where are you located?
We are located near Deer Valley Airport:
21424 North 7th Ave. ste 6
Phoenix AZ 85027
What shipping do you offer?
We offer vacuum packed and fully assembled shipping.
We ship Fedex Ground.
Can I order half trapezoidal cushion?
Yes, please follow order process under custom shape and once you receive order confirmation.
Respond to confirmation email with details on shape and measurements (drawing etc…)
How do you ship samples?
Samples are shipped via USPS within 1 week of order, there is no tracking number.
Can I order fabric sample?
Yes, fabric samples are available for $3.00 a piece.
We ship fabric samples within a few business days. Delay is possible in case we do not have in stock fabric of your choice and we order it from Sunbrella (transit time from Sunbrella to us 5 business days).
What type of fabric do you offer?
We offer a wide variety of fabrics for your needs: Sunbrella® , Outdura and Designer Indoor Fabrics.
The Designer fabrics we offer are typically limited edition natural fabrics, recommended for indoor use for longer life. We offer them at discounted price, so you can get great deal on cushions!
These fabrics are ideal for Bay Window or Window Seat cushions, throw pillows, kitchen chair seating and other applications where there is less impact from weather or sun.
Sunbrella® and Outdura fabrics are ideal for both indoor and outdoor applications, and are UV, mildew, stain, and water resistant. Sunbrella® is made of 100% solution dyed acrylic, and is fade proof.
Can I supply my own fabric?
Yes you can, Yardage can be mailed to us with the order number at:
21424 North 7 Ave. ste 6
Phoenix, AZ, 85027
Click on any product page (example – Bench/Window Cushions) Enter measurements, select style, and foam. Select Fabric Category – Customer Supplied Fabric and submit the order. We will email you within 1 business day how much fabric your project requires.
I received my cushions and don’t like fabric, what do I do?
Unfortunately, we can’t restock custom covers but we will do our best to help customer to order new covers with 10% courtesy discount.
Fabric sample can be shipped prior manufacturing cushions to prevent this issue.
It’s been more than 3 business days since I placed order, can I change fabric?
All orders are finalized within 1 business day.
Call us at 1 877 505 0012, we’ll do our best to help you.
Sunbrella Care and Cleaning instructions.
How do I decide which fabric to use?
If it’s indoor, Designer collection is a good choice. If a lot of use and potential stains are anticipated, Sunbrella is the best way to go.
If it’s an outdoor cushion, Sunbrella or Outdura is the most popular choice. They have 5 years no fade guarantee.
Before finalizing fabric choice decision, customer can order a sample. All sales are final and order is placed when all details are finalized by customer.
How do I know what cushion style do I order?
Box (All plates are cut and sewn together)
Bullnose (Top, front and bottom plate is one continuous piece of fabric. If cushion size exceeds width of the fabric, box style will be used). This style chose is limited by cushion specifications.
Box, double welt (All plates are cut and sewn together. Welting is cut on the bios and sewn with other plates into finished product).
Do I need contrast welting color?
Customer makes this decision. Samples can be offered to ensure the right match is selected.
What do I use as a template material?
Paper, fabric etc… or we can mail the template kit (template material and marker). Dimensions are necessary to mail the right size kit. We find fabric is more functional then paper: flexibility of fabric and using a marker to reflect curves and shapes makes building the pattern process easier and more accurate.
When your pattern is ready and cut, try it on the furniture to ensure that the pattern fits and your measurements are correct. If a zipper is needed, please write the word “Zipper” on the desired side. If ties are required, place an arrow. Also, write “Top” and “Bottom” on two sides of the pattern.
We require your name with phone number or email, so we can notify you that we received your pattern we are ready to send the order to production.
Shipping date is going to increase by about 7 days: shipping time from us to the Customer and back to us. If you are replacing existing cushions, place them on paper of fabric on a table/floor to draw the pattern.
If you ordering cushions for the furniture that does not have cushions, please use paper or light colored fabric to make patterns to capture curves and edges. Make sure to cover the whole area with paper or fabric to ensure correct measurement (fabric is more user-friendly, from our experience). Use pen or marker to draw the pattern and cut it.
Can I send you my old cover?
Yes, only if you want to duplicate existing cushion. If there are any modifications to current old cover, new template has to be made by customer and mailed to us.
I don’t see the shape I want on your site. Can I still order it?
Please select Custom shape option on the product you are ordering and enter maximum width and depth.
In order for us to manufacture custom shape cushion, template has to be provided.
Drawings are accepted if cushion has no curves. Each drawing and template has to contain marks “zipper” and “ties are here”, if any required.
How thick should I order my cushion?
Average thickness is 3” inches.
You can order any thickness (we go by quarter of an inch).
Our cushions start with 2″ thickness.
Can I buy just foam?
Yes, we offer “foam only” option on our website. Please select desired product, enter dimensions, foam density and “foam only” option.
Our foam is made in USA, meets flammability requirements, and is mold resistant.
What foam do I need?
In order to answer this question, you need to answer questions below:
What are the measurements and purpose of your cushion?
If thickness is less than 3” – firm is recommended.
If cushion is 3” or thicker, medium is a good choice. If cushion is intended for commercial use, firm may be a good choice (provides longer life).
Do you live in humid climate?
If cushion is exposed to rain and humidity, dry fast is a good choice – 8+ years, open cell foam, flame and mold resistant.
High Quality Urethane foam – Fire Retardant and Mold Resistant for Indoor/Outdoor use. It will absorb water and takes time to dry.
Recommended for indoor or dry outdoor climates. We offer soft, medium and firm density. Available different densities for back and seat, if desired.
Doe you offer volume and commercial discounts?
Yes, we offer volume discounts. For more details, please email us at firstname.lastname@example.org
Can I submit my own pattern?
To ensure customer satisfaction, we require a full-size pattern from you. To create a custom pattern, please use paper or light-colored fabric.
We find fabric is more functional then paper; it’s more flexible, and using a marker to reflect curves, edges, and shapes makes the pattern-creation process easier and more accurate.
When your pattern is ready and cut, try it on the furniture to ensure it fits and your measurements are correct. If a zipper is needed, please write the word “zipper” on the desired side. If ties are required, place an arrow where you want them. Also, write “top” and “bottom” on the appropriate sides of the pattern.
We require your name with phone number or email so we can notify you when we receive your pattern and are ready to send the order to production. Estimated shipping date is going to increase by about 10 days.
Do I need ties on my cushions?
That is up to you. If your cushion needs ties, we make them 12 inches long. They are placed in the corners.
If you need different type of ties (including placement), please contact us with more information.
What do I need to do to make changes to my order?
Cushion Cafe will make changes to orders or cancel them within 24 hours from order submission.
Please call us at 1 877 505 0012 to find out if changes can be made after 24 hours.
How long does it take from submitting my order to receiving it?
Turn around time is about 3 weeks plus shipping time. For rush orders, please contact us at email@example.com for more information.
Shipping your cushions.
All products are shipped by FedEx, delivery time is approximately within 5 business days, except for California, Colorado, New Mexico, Oklahoma and Texas customers, who receive product within 2 business days.
Our orders are shipped with no signature required unless you specify otherwise. If you select vacuum-packed option, the slip covers and foam will be shipped in the same box, but the foam will be vacuum packed to reduce the shipping size and will need to be inserted in the slip covers upon arrival.
How do I measure depth for trapezoid-shaped cushions?
Measurement (depth) is taken on a straight line from the bottom center to the top center of a cushion.
Can I use the dryer for Sunbrella fabric cushion covers?
Not recommended, dryer shrinks the fabric and makes it challenging to place it back on the foam base. Spot cleaning is recommended.
What type of fabrics do you use?
Most of our custom orders are made with Sunbrella fabric and Outdura: UV-, mildew-, stain- and water-resistant; 100% solution-dyed acrylic; and fade-proof.
Our Designer section offers more affordable fabrics (mostly for indoor use).
What type of filling is the best fit for my cushions?
We recommend ordering a foam sample to select the best type for your cushions. Foam samples are 6 inches wide, 6 inches long and an inch thick ($3 charge). Please email us to request foam samples.
Foam recommendations: For cushions from 2” to 2.75″ thick, we recommend firm foam; from 3″ to 5″ thick, medium; and 5″ and thicker, soft foam.
Dry Fast Foam – Recommended for outdoor use where humidity is high. Its firm, large cells are mold-resistant and anti-microbial, and it’s ideal for outdoor furniture.
Polyester Fiber Fill – Soft filling for puffy seat/back cushions is popular choice for wicker furniture as well as lumbar and throw pillows.
High-Quality Urethane Foam – Fire-retardant and mold-resistant for indoor/outdoor use, urethane foam is offered in a few types.
Do I need to order fabric sample?
We recommend ordering a fabric sample to ensure the selected fabric suits your needs. Testing fabric before ordering gives you a better picture of the final project.
How do I know my measurements are correct?
Using a flexible measuring tape (grade school rulers are a bit unwieldy), you can measure either your current cushion or the furniture where the cushion will be used.
Measure the total distance to the nearest quarter of an inch, and please include everything attached to the cushion, such as welting, so we can be as accurate as possible.
The measurements we need are listed on the product page (usually depth, width and thickness); please be aware that the final product will be within an inch of the measurements you give us, due to difference in foam or padding.
We welcome any questions you have about taking measurements, and will gladly respond to your emails, with or without photos, to help you to stay on the right track.